![]() ![]() How was the rollout or “go live” schedule determined? Specialty needs of the patient are always the priority. What about Miami Children's or other high-specialty needs? The audio is not part of the medical record, it is used for quality control purposes and is available to hospital administrators if there is a need.īurns are sent to the nearest appropriate center. Robust reports are available from the transfer center recording software for all transactions. The transfer center will offer HCA Healthcare hospital availability and assist in all transfers.Īre transfer conversations recorded? Is audio documented in patient records?Īll inbound and outbound calls will be recorded. The ultimate decision is with the physician and based on patient need. Will patients be transferred to non-HCA Healthcare facilities if they are the nearest? The transfer center will coordinate all transfers. Who arranges the transportation for the non-HCA Healthcare facilities? In life- and limb-threatening cases, we always yield to what is in the patient's best interest. Trauma guidelines establish where trauma patients must go. Will trauma patients be transferred across county lines? Generally, the on-call hospital administrator will be notified and the sending physician will be referred to the next facility. What happens when an on-call physician doesn't want to see or take a patient?Įscalation protocols have been built and will be used as needed to address these situations. Additionally, they will receive specific training to obtain needed information from all callers. This information will be available to agents. There has been significant data-gathering on hospital specialties, transport providers, contacts, etc., conducted prior to the opening of the transfer center. Will the South Transfer Center agents have access to facility preferences? How does case management fit into the South Transfer Center process?Ĭase management will be freed of the tasks of arranging transportation and have more time to perform the qualifying admission tasks. Sending physicians are one of our key customers. There will be a direct line for all physician calls that will be answered by an agent. The transfer center system allows the agents to access and view physician on-call schedules in real-time as they are updated by the hospital's medical staff.Ĭan physicians call the South Transfer Center for a transfer directly? How will the South Transfer Center know which physicians are on call? The staff is comprised of registered nurses, paramedics and emergency medical technicians. What is the staff makeup at the South Transfer Center? Yes, it will have a designated medical director. These reports will be made available to hospital leadership.ĭoes the South Transfer Center have a medical director? It provides a wide variety of reports that show physician transfer choices, number of transfers, payor mix and other valuable market intelligence. What type of reports can we expect to get from the Transfer Center?Ĭentral Logic is the software used by HCA Healthcare transfer centers. Yes, every type of transfer should utilize our transfer center. The director currently reports to the division Chief Financial Officer.Īre all patient transfers handled by the South Transfer Center? What is the organizational structure of the South Transfer Center? It is located in a Medical Office Building on the HCA Florida Woodmont Hospital Campus in Tamarac, Florida. Where is the South Transfer Center located? Yes, there are seven transfer centers within HCA Healthcare, including two in the National Group, one in North Florida and ours here in South Florida. ![]() We serve all HCA Healthcare hospitals in east, west and central Florida and any non-HCA Healthcare hospital who contact our transfer center for a transfer.Īre there other HCA Healthcare transfer centers? Do not send an email.What HCA Healthcare hospitals will the South Transfer Center support? Please enter your comments below, and be sure to include your telephone number and email address. If you are experiencing a medical emergency, call your doctor or 911 immediately. We welcome your suggestions and will answer any questions you may have about our services. Patient Safety Risk Management: (850) 747-7862 Patient Estimation Assistance: (888) 334-3868 Patient Account Customer Service: (800) 527-0940 Marketing and Public Relations: (850) 747-7134 ![]()
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